Article 1 – Identification

The Lyo-robots.eu website is operated by the company KEEP SMILING, registered under SIRET number 904 048 345 00016 with the La Rochelle Trade and Companies Register, whose head office is located at 11b rue du Moulin David, Le Gué d’Alleré, 17540, France. The company can be contacted by telephone on +33 5 13 81 13 26 or by e-mail at Info@lyo-robots.eu.

Article 2 – Purpose

The purpose of these General Terms and Conditions of Sale (GTCS) is to define the rights and obligations of the parties in connection with the sale of freeze-drying machines by KEEP SMILING to its customers via its Lyo-robots.eu website. They apply to all sales concluded on the site, without restriction or reservation.

Article 3 – Products

The freeze-drying machines offered for sale by KEEP SMILING are those listed on the Lyo-robots.eu website. Each product is accompanied by a detailed description of its technical characteristics, its intended use and, where applicable, available options. Product photos are taken directly from the manufacturers and from our installations at our customers’ sites in Europe. They are as accurate as possible, but KEEP SMILING accepts no responsibility for them.

Article 4 – Prices

Product prices are indicated in euros, exclusive of tax (HT). Delivery charges are not included in the price displayed and will be added to the total amount of the order when it is validated. KEEP SMILING reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time the order is registered.

Article 5 – Orders

Orders placed on the Lyo-robots.eu website are considered final upon receipt of full payment by KEEP SMILING. The customer will receive a confirmation e-mail summarizing the details of the order. KEEP SMILING reserves the right to refuse or cancel any order from a customer with whom there is a dispute concerning the payment of a previous order.

Article 6 – Payment

Payment can be made by credit card (Visa, MasterCard, etc.), bank transfer, or any other payment method accepted by Lyo-robots.eu. Credit card transactions are secure thanks to our banking partner’s online payment system. The customer’s bank account will be debited when the order is validated.

Article 7 – Delivery

The products ordered will be delivered to the delivery address indicated by the customer at the time of the order, within the time specified at the time of the order. KEEP SMILING undertakes to use its best efforts to deliver the products within the stated delivery times. However, KEEP SMILING cannot be held responsible for any delay in delivery, nor can it be held liable for any compensation or penalty whatsoever.

Article 8 – Returns and refunds

In accordance with the legal provisions in force, the customer has a cooling-off period of 14 days from receipt of the product to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception of return costs. The product must be returned in its original, complete condition (packaging, accessories, instructions, etc.), accompanied by a copy of the purchase invoice.

Article 9 – Warranty

All products sold on Lyo-robots.eu benefit from the legal guarantee of conformity and the guarantee against hidden defects, allowing the customer to return defective or non-compliant products. In addition, freeze-drying machines come with a two-year commercial warranty from the date of delivery. This warranty covers parts and labor, but does not apply in the event of misuse or negligent maintenance of the products.

Article 10 – Responsibilities

KEEP SMILING cannot be held responsible for any damage resulting from improper use of the products sold. KEEP SMILING’s liability shall in any event be limited to the amount of the order.

Article 11 – Applicable law

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, and after an attempt has been made to find an amicable solution, exclusive jurisdiction is given to the competent courts of La Rochelle, notwithstanding multiple defendants or the introduction of third parties.