Article 1 – Identification

The Lyo-robots.eu website is operated by KEEP SMILING, whose head office is located at 11b rue du Moulin David, Le Gué d’Alleré, 17540, France.

Article 2 – Purpose

These General Terms and Conditions of Sale (GTCS) govern the sale of freeze-drying machines by KEEP SMILING to its customers via the Lyo-robots.eu website.

Article 3 – Products

The freeze-drying machines sold are those shown on the Lyo-robots.eu website. Each product is accompanied by a detailed description.

Article 4 – Prices

Prices are quoted in euros and include VAT, unless otherwise stated. Delivery charges are extra.

Article 5 – Orders

The order is considered final upon receipt of full payment.

Article 6 – Payment

Payment can be made by credit card, bank transfer or any other method accepted by Lyo-robots.eu.

Article 7 – Delivery

The products will be delivered to the delivery address indicated by the customer within the time specified when the order was placed.

Article 8 – Returns and refunds

The customer has a cooling-off period of 14 days from receipt of the product.

Article 9 – Warranty

Products sold on Lyo-robots.eu are covered by a two-year warranty.

Article 10 – Responsibilities

KEEP SMILING cannot be held responsible for any misuse of the products.

Article 11 – Applicable law

These terms and conditions are governed by French law.